Frequently Asked Questions
Everything you need to know about our premium home water filtration systems and services.
How often do I need to replace the filters in my system?
Filter lifespan varies by model, but generally, our main multi-stage filters last between 12 to 24 months, while sub-filters may require replacement every 6 months to ensure optimal purity and mineral balance.
What is the difference between your alkaline filters and standard tap water?
Our systems do more than just filter; they ionize and remineralize your water. This process raises the pH level to an alkaline state and adds essential minerals like magnesium and calcium, mimicking the properties of natural spring water.
Do you offer international shipping for replacement parts?
Yes, Waters Co ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location. All international orders include tracking information.
What is your return policy if the system doesn't fit my kitchen?
We offer a 30-day satisfaction guarantee. If the product is unused and in its original packaging, you can return it for a full refund. Please contact our support team to initiate a return authorization.
Are your products BPA and BPS free?
Absolutely. All Waters Co housing, reservoirs, and components are manufactured using high-quality, food-grade materials that are 100% BPA and BPS free to ensure no chemicals leach into your drinking water.
Do your systems require professional plumbing installation?
Most of our benchtop and jug systems require zero installation. For our undersink or whole-house systems, we recommend a licensed plumber to ensure the unit is integrated correctly with your home's main water line.