Returns & Exchanges

At Waters Co, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return policy for unused items in their original packaging. If your purchase doesn't perfectly fit your living space, our team is here to help facilitate a smooth return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Securely pack the products in their original manufacturer packaging to ensure they remain protected during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.